Game crashed right after entering Jerusalem
under review
Lisbeth | Bible X
under review
Eunice L | Bible X
Oh no! Was it a "fatal error" you received? Did it happen again after you restarted the game?
Verity Thewlis
Eunice L | Bible X: it said LowLevelFatalError 😅 it didn't happen when we went back in, but everything is super lagging now.
Eunice L | Bible X
Verity Thewlis: I see, did you experience no issues with chapter 1 on the same PC? or are you using a Shadow Cloud PC?
Verity Thewlis
Eunice L | Bible X: we are using a shadow pc, but it was fine during chapter 1
Eunice L | Bible X
Verity Thewlis: I see, I would recommend quitting the game and doing this:
✅ Make sure you have the latest version of DirectX Runtime installed on your Shadow PC:
✅ Switch to the dedicated NVIDIA GPU:
- Open the NVIDIA control panel.
One way to do this is by right-clicking on an empty space on the desktop and selecting NVIDIA control panel.
- Navigate to 3D settings > Manage 3D settings.
- Open the Program settings tab and select your game from the dropdown menu.
- Select Preferred graphics processor for this program from the second dropdown menu. Your NVIDIA GPU should appear as “High-performance NVIDIA processor”
- Save your changes.
Read article: https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/switching-to-your-pcs-dedicated-gpu/000081045
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I know Shadow has been doing maintenance on their servers at least in the US recently. They may have been doing that at your location too. In any case, worth checking to make sure your drivers are up to date!
Verity Thewlis
Eunice L | Bible X: it looks like it is shadow 🙄 will try again another day 😄
Eunice L | Bible X
Verity Thewlis: Ok, let us know how it goes!